The emergence of tiny IoT wearable computers with a voice user interfaces have the opportunity to do for hourly workers what the smartphone with a screen user interface did for professionals, consequently unleashing a massive onslaught of productivity improvements and improved customer experiences in the service sectors.
The Container Store, a Texas-based national retailer of storage and organization products, was challenged by the fact that their store employees lacked an effective way to communicate with each in order to act as a team to serve customers. Like most retailers, they used broadcast walkie-talkies for in-store communication, a few handheld mobile computer devices in the store to access IT resources and had experimented with smartphones. The Container Store executives recognized that this approach was negatively impacting their employees’ ability to provide great customer service and it created inefficiencies in their day-to-day store operations as most employees had go to the information they needed, versus the needed information coming to them. “Customer experience is today’s retail battleground and we needed a way to streamline our in-store communication and connect our employees to the BI systems and alerts to ensure they could find the right person or information on the sales floor to provide great customer service,” remarks John Thrailkill, Vice President Store Systems, The Container Store.
The Theatro Communicator, connected over the in-store Wi-Fi network, is driven by a set of voice-activated apps that enable immediate real-time and P2P, P2M, and M2M communication capabilities. Using speech to text capabilities, Theatro’s solution enables team members throughout the store to use their voice to easily access existing IT store systems to provide them 3600 operational awareness.
The kind of innovation that the world has witnessed through smartphones might be just be the tip of the iceberg on what is possible with voice-driven IoT wearables
The explosive innovation and productivity that came about with the introduction of smartphones is just a preview of what might be possible with IoT. Leading the way is Theatro; the early pioneer of enterprise IoT with a voice-driven, simple to use wearable.