Enhancing Technology to meet Customer Demands

Dustin Stark, Director-IT, Choctaw Nation of Oklahoma

Needs and Technologies go hand-in-hand, and they have always been as a great push in providing organizations a devil’s haven to asses, innovate and execute. Could you please enlighten us with the way you see it:

For any technology organization, keeping an eye on current industry and consumer trends is almost as important as tracking your “customer” needs. While that might sound strange, technology trends drive business and consumer technical adoption and directly affects a technology customer’s expectations of what is required for them to be most effective. On more than one occasion, early investment in things like collaboration products and security tools have empowered technology teams at the Choctaw Nation of Oklahoma to provide immediate solutions to address challenges raised by our customers. Without those investments, the usual scenario of technology lagging behind in ability to meet customer needs would have occurred with the typical fallout – slower time to market, opportunity loss to capitalize on the new technology as a differentiator and a missed opportunity to improve the organization’s trust in technology capabilities.

  ​Connectivity, especially ubiquitous wireless connectivity, is a key component as society accepts and evolves into an “Internet of Things”  

A recent trend we see that is now hitting all industries is something that John Chambers said as CEO of Cisco, “Any data, any device, anywhere in the world.” If the business hasn’t expressed a need for this yet, they will. Technology departments that create mechanisms to allow this “anywhere connectivity” will be seen as innovators. Those that wait on the business to ask for it will be seen as stagnant barriers to growth that are not able to keep up with ever-changing business needs.

Any other insights you would like to discuss about, that would help our readers be on the peak of the prevalent happenings in the technology space:

Connectivity, especially ubiquitous wireless connectivity, is a key component as society accepts and evolves into an “Internet of Things.” If something can have a meter or sensor, it very soon will. If your wrist watch or phone doesn’t already track your heart rate, food consumption and sleep regimen, you can expect to have that as an option in the future. With so many people using their smart phone as an alarm clock, some might say that it only makes sense for it to track your sleep. This will inevitably drive a new conversation on the role of technology in our lives—How much is too much? What risks does all this “Internet of Things” data present? After all, should my health insurer have access to know about my lifestyle in terms of diet, exercise and sleep patterns? Will they try to charge me a higher premium if I with hold this information? Only time will tell, but organizations that can get their arms around these opportunities and use them to enable their organizations to grow will be much more successful than those that don’t.

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